Within Sweden:
Delivery Time: Standard delivery times within Sweden typically range from 1 to 5 business days.
Shipping Methods: Multiple shipping options may be available, including standard and express shipping.
Shipping Costs: Costs vary depending on the shipping method and the size and weight of the package. Orders above a certain amount may qualify for free shipping.
Tracking: Customers receive tracking information via email once the order has been dispatched.
Outside of Sweden:
Delivery Time: International delivery times can range from 5 to 15 business days, depending on the destination country.
Shipping Methods: Options may include international standard and express shipping.
Shipping Costs: These are calculated based on the destination, and the size and weight of the package. Free shipping might not be available for international orders.
Customs and Duties: Customers are responsible for any additional customs fees, duties, or taxes required by their country.
Return Policy for Haga Souvenir
Return Period: Customers can return items within 30 days of receipt.
Condition of Items: Items must be returned in their original condition, unused, and with all tags and packaging intact.
Process:
- Contact customer service to initiate a return.
- Fill out the return form included with the order or download it from the website.
- Pack the item securely and include the return form.
- Ship the package to the provided return address.
Refunds: Refunds are processed within 14 days of receiving the returned items. The refund will be issued to the original payment method.
Return Shipping Costs: Customers are typically responsible for the cost of return shipping unless the return is due to a defect or error by Haga Souvenir.
Exchanges: If customers wish to exchange an item, they should follow the return process and place a new order for the desired item.
For the most accurate and updated information, it is recommended to visit the Haga Souvenir website or contact their customer service directly.
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