Common queries answered

Frequently asked questions

Orders within Sweden usually arrive within 2–4 working days. International orders usually take 5–10 working days, depending on the destination. You’ll receive a tracking number by email as soon as your order is dispatched.

We offer a 30-day money-back guarantee on all items. If you’re not satisfied, simply contact us within 30 days of delivery for a full refund or exchange. Items must be unused and in their original packaging.

If your order hasn’t been dispatched yet, please contact us as soon as possible at [your support email] with your order number and the correct address, and we’ll update it for you.

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Once your order has been dispatched, you’ll receive a confirmation email containing a tracking number and a link. You can also check the status of your order at any time by logging into My Account.

You can contact our team via the contact form on this page, by email at [your support email], or by visiting us in person at Haga Nygata 18, 413 01 Gothenburg.

 

 

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Yes — we deliver worldwide! Delivery charges and delivery times vary depending on the destination and are calculated at checkout. If you can’t see your country listed, please contact us and we’ll do our best to arrange delivery.

Whenever possible, we dispatch all items in your order together in a single parcel. If an item is out of stock or requires separate handling, we’ll let you know and may send it in a subsequent dispatch at no extra cost to you.

Contact Us

+46 73 909 88 88

Email Us

info@hagasouvenir.se.

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