Common queries answered

Frequently asked Questions

Orders within Sweden typically arrive within 2–4 business days. International orders usually take 5–10 business days depending on destination. You’ll receive a tracking number by email as soon as your order ships.

We offer a 30-day money-back guarantee on all items. If you’re not satisfied, simply contact us within 30 days of delivery for a full refund or exchange. Items must be unused and in their original packaging.

If your order hasn’t shipped yet, contact us as soon as possible at [your support email] with your order number and the corrected address, and we’ll update it for you.

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Once your order ships, you’ll receive a confirmation email with a tracking number and link. You can also check your order status anytime by logging into My Account.

You can reach our team via the contact form on this page, by email at [your support email], or by visiting us in person at Haga Nygata 18, 413 01 Göteborg.

 

 

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Yes — we ship worldwide! Shipping costs and delivery times vary by destination and are calculated at checkout. If you don’t see your country listed, contact us and we’ll do our best to arrange delivery.

Whenever possible, we ship all items in your order together in one package. If an item is out of stock or requires separate handling, we’ll let you know and may send it in a follow-up shipment at no extra cost to you.

Contact Us

+46 73 909 88 88

Mail Us

info@hagasouvenir.se.

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