1. Returns We accept returns within 30 days from the date of receipt of your order.
To be eligible for a return, the item must meet the following conditions: Unused and Unworn: The product must be in the same condition as when you received it, with no signs of wear, use, or damage.
Original Packaging: The item must be returned in its original packaging, with all tags, labels, and accessories included. Proof of Purchase: You will need to provide the original receipt or proof of purchase.
Please note that customized or personalized items are non-returnable unless defective or damaged upon arrival.
2. How to Initiate a Return To begin a return, please follow these steps: Contact Us: Email us at [Insert Email Address] or call [Insert Phone Number] with your order number, the item(s) you wish to return, and the reason for the return.
1.Return Authorization: Once we receive your request, we will review it and provide you with a Return Authorization (RA) number and return instructions, if applicable. Returns sent without an RA number may not be processed.
2. Ship the Item: After receiving your RA number, send the item
3. back to us at the following address: Haga Souvenir [Insert Return Address] You are responsible for paying the shipping costs for returning your item.
We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for items lost during return shipping.
3. Non-Returnable Items The following items are non-returnable:
-Customized or personalized products (unless defective).
-Perishable goods (such as food items). Gift cards.
-Items on final sale
4. Refunds Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will be applied to your original method of payment.
Please note the following regarding refunds:
-Shipping Costs: Original shipping costs are non-refundable.
The cost of return shipping is your responsibility unless the return is due to a defect or error on our part.
-Partial Refunds: In certain situations, only partial refunds may be granted, such as when the returned item is not in its original condition is damaged, or is missing parts for reasons not due to our error
5. Exchanges If you would like to exchange an item for a different size, color, or product, please contact us at [Insert Contact Information] to arrange the exchange. Exchanges are subject to product availability. You will be responsible for any shipping costs related to exchanges, unless the exchange is due to a defective or incorrect item.
6. Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of receiving your order at [Insert Email Address] with photos of the damage or defect, and we will arrange a return or exchange at no additional cost to you.
7. Gifts If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received. If the item wasn’t marked as a gift, the refund will be sent to the original purchaser.
8. Late or Missing Refunds If you haven’t received a refund yet, please check with your bank or credit card provider, as it may take some time for the refund to post. If you’ve done this and still have not received your refund, please contact us at [email protected]
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9. Contact Us For any questions or concerns regarding our return and refund policy,
feel free to contact us: Haga Souvenir Haga Souvenir Email: [email protected] Phone: +46739098888 Mailing Address: Little Things Gbg Ab Haga nygata 18,41301 Gothenburg -Sweden
